Communication - Experience Engineering
Taken from the book "The Effortless Experience - Conquering the New Battleground for Customer Loyalty" by Matthew Dixon, Nick Toman, and Rick Delisi, I explore the idea of Experience Engineering and how to use it in your everyday life as a leader, manager, and even in your "regular life.
Verbal Communication Strategies
There is a French Proverb that simply states: “The spoken word belongs half to him (her) that speaks and half to him (her) that listens”. In Part 2 of my Four Part Series on Communication, we discuss “Verbal Communication Strategies” which include simple and practical guidelines to conquering verbal communication.